As organizations implement or prepare to go live with their cloud applications, they’ll need to shift away from legacy, siloed and technology-focused approaches to embrace an integrated, business-led operating model that delivers more value.
But many organizations face challenges delivering the expected value and return on investment. The reasons include:
- Scarcity of talent with the right experience and skills;
- Operating support models that aren’t designed for cloud software-as-a-service (SaaS) applications;
- Lack of flexibility and scale to enhance the solution;
- Limited ability to build or apply automation capabilities;
- Resource constraints due to competing business priorities;
- Limited experience with cloud release management.
Through our managed services, we can help you overcome these challenges to take your business where it needs to go. Besides supporting your core functions, we’ll ensure you capture the full power of your applications. Our services are designed to not only maintain cloud applications but also to evolve the solution to create even more business value and accelerate your strategic outcomes.
We can provide support for technologies such as:
Delivery focused on sustained business outcomes
Our managed services teams provide the capabilities organizations need to thrive and evolve in an ever-changing environment. We focus on bringing an integrated approach that drives sustained outcomes through services that are:
Flexible
As you shift towards evolving the application to drive value, we offer flexible models that let you invest as business demands dictate.
Performance-driven
We help you ensure high-quality application services that build trust with stakeholders efficiently and cost-effectively.
Technology-enabled
We bring a range of tools and accelerators that help automate activities while offering business users a high-quality experience and actionable insights.
Continuously evolving
We help you enhance your solution through ongoing innovation, implementation of new features and functionality and deployment to new geographies.
How we can help
Sustainment Readiness Lab
Our PwC Sustainment Readiness Lab delivers workshops to help you design the right operating model for your technologies and applications based on best practices. We’ll help you set up support, while creating the foundation and capabilities required to evolve your solutions to drive greater business value. The pillars we focus on include:
- technology governance and oversight to maximize value from investments
talent and capabilities to support your technologies
- delivery and process design to manage changes effectively
- technology and innovation to support your operating model
Application optimization and evolution
We help you continuously improve the application through:
- health checks/assessments
- release management
- incremental functionality
- optimization of applications
- creating roadmaps
- new developments
reporting analytics and insights
User experience and automation
Our digital products and accelerators can help you enhance user experience and outcomes by:
- integrating automation into workflows to create capacity and unlock data-driven insights
- using real-time analytics to identify pain points, trends and hotspots
- providing end-user training
- increasing adoption and use of technologies
- testing automations
Application operations and maintenance
We help you ensure your operations are running smoothly through:
- establishing a service desk for user support and service requests and delivering service operating procedures
- providing triage, incident, problem and root cause management support
- delivering health checks and baselining
- leveraging agile and information technology infrastructure library (ITIL) methodologies
- implementing application security and controls to reduce risk
Let’s keep the conversation going
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